Fin
Support agent priced per resolution.
Full Fin record →Head to head
Fin vs Microsoft 365 Copilot
Fin (Intercom) and Microsoft 365 Copilot (Microsoft) both sit in Enterprise Platforms. Fin is the cheaper entry point at $0.99 per resolution. Microsoft 365 Copilot shipped more tracked changes in the last 30 days (4 vs 0). Every value below comes from the latest crawl of the vendors' own pages.
| Attribute | Fin Intercom | Microsoft 365 Copilot Microsoft |
|---|---|---|
| Segment | Enterprise Platforms | Enterprise Platforms |
| Version | Fin 3 | Microsoft 365 Copilot |
| Entry cost | $0.99 per resolution | from $30/mo |
| Pricing tiers | — | Microsoft 365 Copilot $30 |
| Model stack | Claude · GPT | Anthropic (as subprocessor option) · Anthropic (subprocessor opt-in) · Anthropic (unspecified model) · Anthropic Claude · Anthropic Models · Claude 3 Opus · Claude 3.5 Sonnet · GPT-4o · GPT-5 class · Microsoft Copilot · Phi |
| Context window | — | 128K |
| Public API | ||
| Routes models | ||
| Changes / 30d | 0 | 4 |
| Origin | Global | Global |
| Capabilities | Autonomous resolution, Voice, Analytics | Graph-grounded retrieval, Copilot Studio agents, Excel and PowerPoint generation, Teams meeting recap, Tenant data boundary, Copilot Chat, Agent Builder, SharePoint Integration |
Microsoft 365 Copilot
Copilot sits inside the Microsoft 365 apps with Graph-grounded retrieval over a tenant's own mail, files and meetings, plus Copilot Studio for custom agents.
Full Microsoft 365 Copilot record →