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ServiceNow AI AgentsMicrosoft 365 Copilot
| Attribute | ServiceNow AI Agents ServiceNow | Microsoft 365 Copilot Microsoft |
|---|---|---|
| Segment | Enterprise Platforms | Enterprise Platforms |
| Version | Zurich | Microsoft 365 Copilot |
| Entry cost | Pro Plus / Enterprise Plus tiers | from $30/mo |
| Pricing tiers | Pro Plus free · Enterprise Plus free | Microsoft 365 Copilot $30 |
| Model stack | Apriel · Azure OpenAI · Now LLM | Anthropic (as subprocessor option) · Anthropic (subprocessor opt-in) · Anthropic (subprocessor optional) · Anthropic (unspecified model) · Anthropic Claude · Anthropic Models · Claude (Anthropic as subprocessor opt-in) · Claude 3 Opus · Claude 3.5 Sonnet · GPT-4o · GPT-5 class · Microsoft Copilot · Phi |
| Context window | Model-dependent | 128K |
| Public API | ||
| Routes models | ||
| Changes / 30d | 0 | 12 |
| Origin | Global | Global |
| Capabilities | AI Agent Orchestrator, Now Assist skills, Workflow Data Fabric, Agent Studio, AI Control Tower | Graph-grounded retrieval, Copilot Studio agents, Excel and PowerPoint generation, Teams meeting recap, Tenant data boundary, Copilot Chat, Agent Builder, SharePoint Integration |