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Zendesk AI AgentsMicrosoft 365 Copilot
| Attribute | Zendesk AI Agents Zendesk | Microsoft 365 Copilot Microsoft |
|---|---|---|
| Segment | Enterprise Platforms | Enterprise Platforms |
| Version | 2025 | Wave 2 |
| Entry cost | Per-resolution + seats | from $30/mo |
| Pricing tiers | — | Microsoft 365 Copilot $30 · Copilot Chat free |
| Model stack | frontier LLM | GPT-5 class · Phi · Anthropic Claude |
| Context window | — | 128K |
| Public API | ||
| Routes models | ||
| Changes / 30d | 0 | 1 |
| Origin | Global | Global |
| Capabilities | Agent copilot, Autonomous agents, QA | Graph-grounded retrieval, Copilot Studio agents, Excel and PowerPoint generation, Teams meeting recap, Tenant data boundary |