Enterprise Platforms

Zendesk AI Agents

Zendesk · #16 most active of 17 in Enterprise Platforms

Compare →

Resolution-priced agents inside the incumbent helpdesk.

Current version

2025

Entry cost

Per-resolution + seats

Changes / 30d

0

Capabilities

  • Agent copilot
  • Autonomous agents
  • QA

Pricing

Per-resolution + seats

Entry price over time

Not enough pricing history yet — we start charting from the second observation.

Geek mode

Models under the hood

  • frontier LLM

    disclosed

Context window

Public API

no

Multi-model routing

no

Stack signals

  • Zendesk platform

Shared model stack

Other tracked products running on the same foundation models — a quick read on how much of the catalog moves when one of these models changes.

green disclosed · amber inferred · grey unknown

Reported scale

Reference data. Each figure is whatever the source actually said — weekly users, downloads, revenue run-rate — with its own definition and date. These are not comparable between tools and are never used to rank anything.

No public usage figure on record for this product.

Also in Enterprise Platforms

All Enterprise Platforms

AI assistant embedded across Word, Excel, Outlook, Teams and Windows.

Version
Wave 2
Cost
from $30/mo
Model
GPT-5 class
Palantir AIP

Palantir

1

LLM agents wired into an operational ontology of enterprise and defence data.

Version
AIP
Cost
Enterprise contract; AIP Now trials
Model
GPT-5 class

Agentic automation across IT, HR and customer service workflows.

Version
Zurich
Cost
Pro Plus / Enterprise Plus tiers
Model
Now LLM
Agentforce

Salesforce

Autonomous service and sales agents grounded in CRM data.

Version
Agentforce 3
Cost
from $2/mo
Model
xGen

Enterprise assistant grounded in a company's AWS-connected content.

Version
2025
Cost
from $3/mo
Model
Claude

Search, chat and agents across Jira, Confluence and connected SaaS.

Version
2025
Cost
Included with paid Jira/Confluence plans
Model
Claude

Elsewhere on the same models

Products in other segments that name one of Zendesk AI Agents's models in their stack.

Everlaw

Everlaw

Ediscovery and litigation platform with generative review.

Version
2025
Cost
Enterprise quoted
Model
frontier LLM

Clinical scribe used widely outside the US.

Version
2025
Cost
Free tier, $99/mo Pro
Model
frontier LLM
Sigma AI

Sigma Computing

Spreadsheet-style cloud analytics with AI query.

Version
2025
Cost
Enterprise quoted
Model
frontier LLM

Change history

No changes recorded yet.