TOMORROW’S TECH
← Segments

Enterprise Platforms

AI woven into the suites large organisations already run — productivity, CRM, ITSM, ERP and decision platforms.

17 tools · 3 changes / 30d

Agentforce

Salesforce

Autonomous service and sales agents grounded in CRM data.

Version
Agentforce 3
Cost
from $2/mo
Model
xGen
Amazon Q Business

AWS

Enterprise assistant grounded in a company's AWS-connected content.

Version
2025
Cost
from $3/mo
Model
Claude
Atlassian Rovo

Atlassian

Search, chat and agents across Jira, Confluence and connected SaaS.

Version
2025
Cost
Included with paid Jira/Confluence plans
Model
Claude
Box AI

Box

Content-layer AI over enterprise document repositories.

Version
2025
Cost
Bundled from Enterprise Plus
Model
GPT
Dropbox Dash

Dropbox

Universal search and answers across connected apps.

Version
2025
Cost
From $10/user/mo
Model
frontier LLM
Fin

Intercom

Support agent priced per resolution.

Version
Fin 3
Cost
$0.99 per resolution
Model
Claude
Gemini for Workspace

Google

Gemini across Docs, Sheets, Gmail and Meet.

Version
2025
Cost
Bundled in Workspace plans
Model
Gemini 3
Microsoft 365 Copilot

Microsoft

1

AI assistant embedded across Word, Excel, Outlook, Teams and Windows.

Version
Wave 2
Cost
from $30/mo
Model
GPT-5 class
Oracle Fusion AI Agents

Oracle

Embedded AI agents across Fusion ERP, HCM and supply chain.

Version
25D
Cost
Included in Fusion Apps subscriptions
Model
Llama
Palantir AIP

Palantir

1

LLM agents wired into an operational ontology of enterprise and defence data.

Version
AIP
Cost
Enterprise contract; AIP Now trials
Model
GPT-5 class
SAP Joule

SAP

Copilot and agents across SAP ERP, finance and supply-chain modules.

Version
2025 release
Cost
AI units bundled with cloud subscriptions
Model
GPT-5 class
ServiceNow AI Agents

ServiceNow

1

Agentic automation across IT, HR and customer service workflows.

Version
Zurich
Cost
Pro Plus / Enterprise Plus tiers
Model
Now LLM
Slack AI

Salesforce

Search, recaps and agents inside the work graph.

Version
2025
Cost
Bundled in paid Slack plans
Model
Einstein + frontier
watsonx Orchestrate

IBM

Enterprise agent builder with open model choice and governance.

Version
2025
Cost
from $500/mo
Model
Granite 4
Workday Illuminate

Workday

HR and finance agents on the Workday data model.

Version
2025
Cost
Enterprise quoted
Model
in-house + frontier
Zendesk AI Agents

Zendesk

Resolution-priced agents inside the incumbent helpdesk.

Version
2025
Cost
Per-resolution + seats
Model
frontier LLM
Zoom AI Companion

Zoom

Meeting summaries, tasks and agentic follow-up inside Zoom Workplace.

Version
3.0
Cost
Included with paid Zoom Workplace plans
Model
Zoom SLM

Recent changes in Enterprise Platforms

  • capability

    Microsoft 365 Copilot — Anthropic models added alongside OpenAI in Copilot and Copilot Studio

    —Multi-provider routing

    source
  • version

    ServiceNow AI Agents — Zurich release ships AI Agent Orchestrator and AI Control Tower

    YokohamaZurich

    source
  • capability

    Palantir AIP — AIP agents extended to edge and disconnected environments

    —Edge agent runtime

    source
  • pricing

    Agentforce — Flex Credits replace per-conversation-only billing

    $2 per conversationFlex Credits from $500

    source
  • capability

    SAP Joule — Joule adds cross-module transactional agents in S/4HANA

    —Joule Agents

    source
  • pricing

    Amazon Q Business — Lite tier introduced at $3/user/mo

    $20 Pro only$3 Lite

    source
  • pricing

    Atlassian Rovo — Rovo bundled into paid Jira and Confluence plans

    Add-onIncluded

    source