Answer · Enterprise Platforms
What AI models does ServiceNow AI Agents use?
ServiceNow AI Agents runs on Apriel (ServiceNow), Azure OpenAI (Microsoft) and Now LLM (ServiceNow), and routes requests between them.
- Models used
- 3
- Primary model
- Apriel
- Public API
- Yes
- Last checked
- 2026-07-29
Model claims are labelled by how we know them: Apriel — disclosed, Azure OpenAI — disclosed and Now LLM — disclosed. "Disclosed" means the vendor says so in public; "inferred" means it was derived from documentation, headers or release notes.
Context window: Model-dependent.
Other stack signals: Now Platform, RaptorDB, Nvidia NIM and MCP.
Cite this answer
Tomorrow. “What AI models does ServiceNow AI Agents use?” Tomorrow AI & Emerging Tech Index, AlienSquad, updated 2026-07-29. https://tomorrow.aliensquad.ai/q/what-models-does-servicenow-ai-agents-use
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