ServiceNow AI Agents
ServiceNow's AI Agent Orchestrator coordinates task agents over the Now Platform, using its own domain models alongside frontier providers.
Full ServiceNow AI Agents record →Head to head
ServiceNow AI Agents vs Microsoft 365 Copilot
ServiceNow AI Agents (ServiceNow) and Microsoft 365 Copilot (Microsoft) both sit in Enterprise Platforms. Microsoft 365 Copilot shipped more tracked changes in the last 30 days (4 vs 0). Every value below comes from the latest crawl of the vendors' own pages.
| Attribute | ServiceNow AI Agents ServiceNow | Microsoft 365 Copilot Microsoft |
|---|---|---|
| Segment | Enterprise Platforms | Enterprise Platforms |
| Version | Zurich | Microsoft 365 Copilot |
| Entry cost | Pro Plus / Enterprise Plus tiers | from $30/mo |
| Pricing tiers | Pro Plus free · Enterprise Plus free | Microsoft 365 Copilot $30 |
| Model stack | Apriel · Azure OpenAI · Now LLM | Anthropic (as subprocessor option) · Anthropic (subprocessor opt-in) · Anthropic (unspecified model) · Anthropic Claude · Anthropic Models · Claude 3 Opus · Claude 3.5 Sonnet · GPT-4o · GPT-5 class · Microsoft Copilot · Phi |
| Context window | Model-dependent | 128K |
| Public API | ||
| Routes models | ||
| Changes / 30d | 0 | 4 |
| Origin | Global | Global |
| Capabilities | AI Agent Orchestrator, Now Assist skills, Workflow Data Fabric, Agent Studio, AI Control Tower | Graph-grounded retrieval, Copilot Studio agents, Excel and PowerPoint generation, Teams meeting recap, Tenant data boundary, Copilot Chat, Agent Builder, SharePoint Integration |
Microsoft 365 Copilot
Copilot sits inside the Microsoft 365 apps with Graph-grounded retrieval over a tenant's own mail, files and meetings, plus Copilot Studio for custom agents.
Full Microsoft 365 Copilot record →